TicketFan FAQ

TicketFan is an independent ticket agency with experience in sporting events since 2010. We help football supporters from around the world find tickets for matches in Spain and provide assistance throughout the booking journey. Our customer support team operates from Madrid.

TicketFan specialises in popular Spanish football matches. Depending on the fixture list and availability, you can find Real Madrid tickets, FC Barcelona tickets and Atlético de Madrid tickets. Tickets may also be available for La Liga, European competitions, the Copa del Rey and other events. Browse the current selection on our matches page.

No. TicketFan is an independent ticket agency and is not the official ticket office of Real Madrid CF, FC Barcelona, Atlético de Madrid, a football federation or a competition organiser unless expressly stated otherwise.

Choose a club or match, open the relevant event page, review the available ticket categories and select the number of tickets you need. Enter the required booking details and complete payment. A confirmation and further information about your order will be sent to the email address provided during checkout.

The payment methods currently available to you are displayed during checkout. Available options may depend on your country, currency and the payment system being used. You will be able to review the available methods and final order total before confirming your purchase.

Delivery depends on the specific event and ticket format. Depending on the match, tickets may be supplied as electronic tickets, mobile tickets, digital transfers or through another method communicated for your order. After booking, you will receive confirmation and the relevant instructions by email.

Delivery timing varies according to the event, club and ticket format. Some tickets may be available well in advance, while others can only be transferred closer to matchday. This can be normal for certain football events. If your booking requires any additional action, our team will send you the necessary instructions.

When two tickets are purchased, we aim to seat the pair together whenever the selected category and event conditions allow. For groups of three or more people, it may not always be possible to place the entire group in one continuous block. Please review the conditions of your selected category before booking.

A ticket category refers to the general area of the stadium in which your seats will be located. It does not necessarily guarantee a particular block, row or seat number at the time of booking. Available categories and relevant stadium information are displayed on the individual match page.

Yes. Football fixture dates and kick-off times can be changed by clubs, leagues, broadcasters, federations or competition organisers. This is particularly important when booking well in advance. We recommend avoiding non-refundable flights, trains or other travel arrangements until the date and kick-off time have been officially confirmed.

We aim to display the current date and kick-off confirmation status on each event page. If the exact kick-off time has not yet been officially confirmed, this should be indicated in the match information. Always check the latest fixture details again before travelling.

Cancellation, modification and refund conditions depend on the circumstances and the terms applicable to the specific booking. Sporting event tickets relate to a particular event and date, so the conditions can differ from ordinary online purchases. Please read TicketFan’s Terms and Conditions carefully before booking.

A rescheduled match and a cancelled match are different situations. If a fixture is moved to a different date or time, tickets generally remain associated with the rescheduled event subject to the applicable booking terms. If an event is officially cancelled, the next steps depend on the organiser’s decision, ticket status and applicable conditions. We will provide available information following official confirmation.

Rules for children vary between clubs, stadiums and individual events. At many venues, every spectator, including a child, must have their own valid ticket. If you are attending with children, check the specific event rules before booking.

Some fixtures and seating areas have restrictions concerning away-team shirts, scarves, colours or other symbols. Restrictions may be particularly strict for derbies, high-risk fixtures and areas designated for home supporters. Always follow the stadium rules and any restrictions communicated with your tickets.

If you require an invoice, contact our team and provide the information needed for invoicing. For an existing booking, we also recommend including your order number and the email address used when purchasing so that the order can be identified quickly.

You can contact our team through the TicketFan contact page. Our Madrid-based support team assists with questions about bookings, tickets, delivery and matchday access. If your question concerns an existing order, include your order number and the email address used for the purchase.